We can enable search configurations on Record producer(s) variables so that when users enter data into a variable,
they can access related search results such as articles/catalog items.
Record producer configurations are available in Service Now to enable this functionality. I'll walk you through how to use
this functionality in this article.
- In Application navigator, Go to Contextual search > Record producer configuration
- Go to Record producer configuration table and click New
1.) Record producer - Give the Record producer name
2.) Search context - Give the context from which you want to populate the related results, In OOB we have few search contexts available for us, We can also create a custom context.
3.) Search variable - Give the variable on which you wanna enable the search context
- The following Search Action configurations related lists are automatically populated based on the search context
- Create a custom variable after the variable on which you want to enable Related search results.
- Let us now put our functionality to the test.
- If you're unable to see the "Order" button do the following
1.) Go to the Angular templates(sp_ng_template) table and Locate cxs-result-catalog
2.) Replace the below existing line , Add the order at end of the
<a class="btn btn-default sc-btn" ng-href="{{result.related_links[0].sp_link+'&referrer=contextual_search'}}" ng-attr-aria-label='{{i18n.format(c.data.i18nMsgs.catalog.order, result.title)}}'>{{orderActionDetails(result).actionLabel}}</a>
Below is the updated HTML
<a class="btn btn-default sc-btn" ng-href="{{result.related_links[0].sp_link+'&referrer=contextual_search'}}" ng-attr-aria-label='{{i18n.format(c.data.i18nMsgs.catalog.order, result.title)}}'>{{orderActionDetails(result).actionLabel}}Order</a>
Pointer: Only one variable within a record producer can use contextual search.
Sources: Define contextual search
Context Search on a Catalog Item - Button Text Issue
If you have any corrections or suggestions, please leave them in the comments section.
Regards,
Sai Kumar
