This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...
A common request on the community is the ability to make an item on an order guide mandatory so end users are unable to toggle it off. I'm surprised ServiceNow still hasn't included this as a capability and I do hope, with the new UI around the corne...
Over the years, I’ve worked with a lot of different organizations, and almost every time this topic comes up, I see the same reaction. Most customers are familiar with SLAs… kind of.They usually think of it as “that timer on my ticket.” But when you ...
Hey Everyone, This articles explains the process to remove the default assignment group set while proposing/modifying any standard change template. OOB Standard change templated are sent to Change Management assignment group as use Change Manager a...
Your Service Catalog drives self-service capability by giving your users everything needed to request products or services and receive streamlined request fulfillment - all from a user-friendly interface. As a new administrator, you may ask, "What is...
Hi Community, In recent times I had a requirement to restart/retrigger a flow designer, the use case was to cancel the existing flow when the date field gets modified(there was a wait for condition on that date field). So when the date gets updated b...
I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...
Use case: When we bulk import multiple software models into ServiceNow SAM Pro module, we might end up a case where we need to bulk respective software product logo/icon images too. But, through oob excel import we can't import the images. So, how do...
Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...
Hi all. It took me a bit to find out how to make script for New York which can be used in scoped application and I would like to share it with you, so maybe you will not lose your time. I am using this script in Web Services Operation (REST Scripted ...
Step 1 ) Create a business rule as below. (for Copying additional comments to SC Task from RITM) Table : sc_req_item When : After , update Filter condition : Additional comments : changes Advanced Script : (function executeRule(current, previous...
TL;DR - An approach to redirecting to RITMs without implementing wacky customisations A re-occurring theme in the community since ~Madrid is the ability to redirect to the RITM record when a request is submitted on the portal. Now, there are a number...
Want this?Please fork the following GitHub repository:https://github.com/kr4uzi/ServiceNow-Portal-ApprovalNote: As this scoped app does not add neither tables nor fields, you are "safe" in licensing terms. Then create a new scoped app by importing fr...
We can enable search configurations on Record producer(s) variables so that when users enter data into a variable, they can access related search results such as articles/catalog items. Record producer configurations are available in Service Now to ...
KPIs stands for key performance indicators. Use KPIs for quantifiable measures of performance over time. ServiceNow's KPI groups within Digital Portfolio Management (DPM) provide a structured framework for evaluating and measuring various aspects of ...
The calculation of SLA is dependent on various SLA Definition settings when you configure. One of them is "Timezone Source". Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...
What goes wrong When a catalog request creates an RITM, we may have a Flow, or integration that calls external systems and update RITM variables some seconds later. If a fulfiller opens the RITM before the Flow finishes and saves the form, the empty ...
IntroductionWhen building catalog items with Multi-Row Variable Sets (MRVS) in ServiceNow, you often need to propagate a selection/change inside a MRVS row to variables/fields on the parent Record. MRVS variable scripts run inside an iframe; to read ...
This post is to show how you can create a dependency between two variables similar to the Subcategory and Category field dependencies on the Incident form. This often comes as a requirement to add to the Create Incident record producer. 1. Create the...
Hi All, PARIS introduced a new variable called "Attachment" which some of you might know already, Here I would like to cover some of the key use cases and other details around this feature such as... Developer capabilities/control over this variableH...
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so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
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Steph Morillo
