Hi Everyone,
Sometimes we come across a requirement where we want to know selected users or callers' local time in case they have different time zones. So to overcome this issue, we can create an onLoad or Onchange client script to know their local time as below:
Here is an example of Onload client script on Incident table, where callers' local time gets populated as the Field Message.
Client Script:
function onLoad() {
//Type appropriate comment here, and begin script below
var gajax = new GlideAjax('MyFavoritesAjax');
gajax.addParam('sysparm_name', 'getCallersLocalTime');
gajax.addParam('sysparm_caller', g_form.getValue('caller_id'));
gajax.getXML(getResults);
}
function getResults(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
//alert(answer);
g_form.showFieldMsg('caller_id', answer, 'info');
}
Script Include : (Client Callable)
var MyFavoritesAjax = Class.create();
MyFavoritesAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getCallersLocalTime: function() {
var id = this.getParameter('sysparm_caller');
var callerObject = new GlideRecord('sys_user');
if (callerObject.get(id)) {
//gs.info("current callers TZ : " + callerObject.time_zone);
var time = new GlideDateTime();
var tz = Packages.java.util.TimeZone.getTimeZone(callerObject.getValue('time_zone'));
time.setTZ(tz);
// Get offset of timezone set above
var timeZoneOffSet = time.getTZOffset();
// Add offset to current time
time.setNumericValue(time.getNumericValue() + timeZoneOffSet);
gs.info("Local time is : " + time); // prints Local Date time as : 2022-05-25 11:47:34
return time.toString();
}
},
type: "MyFavoritesAjax"
});
Result :
Fred Luddy : US/Pacific
Beth Anglin : Canada/Mountain
Sam Sorokin : US/Eastern
Kindly mark it as helpful if applicable.
Please feel free to add comments if there are any improvements or suggestions.
