Requesting a Sub-Production Instance Rename
Users can request an instance rename for Sub-Production instances using the Service Catalog in the Hi Service Portal only.
Instance rename request cannot be handled via incidents or by contacting Customer Support for the request.
- Review the ServiceNow naming policy (KB0550841) to avoid naming-convention conflicts and delays in processing. Check the box right next to it.
- Navigate to hi.service-now.com.
- Click Service Catalog and, under Instance Management, click Rename an Instance.
- In Please select the Instance, specify the instance to rename from the filtered reference field. (If you are having trouble finding your instance, use "*" for a "contains" query.)
- Reminder: Production instance rename requests are to be requested through Customer Support.
- Reminder: Production instance rename requests are to be requested through Customer Support.
- Specify the expected date for renamed instance to be available.
Note: Add the date you would like the cut over to happen. This date MUST be at least 3 days from the day you are opening your rename ticket. - Specify how long the old URL should be active after renaming.
Note: By default, ServiceNow retains the old URL for 2 business days. It can retain the old URL for up to 7 days.
7. Click Submit.
A new change request will be created for the rename request, and the request is displayed automatically.
As needed, add people to the Watch list and any Additional comments as necessary.
8. Click Update.
Further details are available on the following blog post on how to Rename your ServiceNow Sub-Production Instance through the Service Catalog.
