Install and configure Resolution Notes Generation for Now Assist for ITSM in 5 minutes (or less!)

[brianlam]

Outcomes: Learn how to enable and start using Resolution Notes Generation for Now Assist for ITSM.

Required Applications, Plugins, and Versions

• Now Assist for ITSM
• Service Operations Workspace (version 3.1 or later)

Install and configure Resolution Notes Generation

Watch our Implement in 15 minutes video OR follow the steps below!

1. Install the Now Assist for ITSM plugin and activate Now Assist Panel
2. Navigate to Now Assist Admin > Overview
3. Select Now Assist Features, then select the Technology tab, then select View Details under the Incident card.
4. Select activate skill under resolution notes generation
   1. 'Choose input data' screen appears (nothing can be edited here). Select ‘Save and continue’
   2. In 'Define availability' select whether the 'skill is always available' or 'customize skill availability.' Select 'Save and continue'
   3. In ‘Select display’, there are options to display in-product and/or in Now Assist panel. Toggle the display in-product and the Now Assist panel. Select the dropdown and note the ability to update ‘who can access resolution notes from the Now Assist panel’. Save and continue
   4. Review the details and select Activate
5. Resolution Notes Generation is now ready to use

[Community Alums]

Hi @brianlam ,

Please make it available for PDIs.

[Asif]

@Community Alums  - Unfortunately, there are hardware limitations that prevent us from making them available on PDI.  You can request an Eval instance via your Account Team.  I hope that helps.

Best,

Asif