Avinash Somanch
ServiceNow Employee
ServiceNow Employee

Description - Enable knowledge blocks for each knowledge base

Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base

Plugin - com.snc.knowledge_blocks

Role required: knowledge_admin or knowledge_manager

Steps:

  1. Navigate to Knowledge > Administration > Knowledge Bases.
  2. Open the knowledge base record.
  3. In the Knowledge Base form, select the Enable blocks check box.
    Note: If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to Configure > Form Layout.
    Enable knowledge blocks feature for knowledge base.
  4. Click Update.
     
Version history
Last update:
‎06-14-2021 01:48 AM
Updated by: