Avinash Somanch
ServiceNow Employee
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on 06-14-2021 01:48 AM
Description - Enable knowledge blocks for each knowledge base
Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base
Plugin - com.snc.knowledge_blocks
Role required: knowledge_admin or knowledge_manager
Steps:
- Navigate to Knowledge > Administration > Knowledge Bases.
- Open the knowledge base record.
- In the Knowledge Base form, select the Enable blocks check box.
- Click Update.
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