ServiceNow® Performance Analytics Deployment Guide

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ServiceNow® Performance Analytics
Deployment Guide

 

Congratulations on activating Performance Analytics as part of your ITSM Pro subscription! Get ready to put the power of data in the hands of your stakeholders so they can anticipate trends, prioritize resources, pinpoint automation opportunities, and drive continuous service delivery improvement. Want to know how to get started? This guide has the answers. We’ve pulled together the most useful resources and insights in one place, so you can get going with confidence. Performance Analytics is for everyone With Performance Analytics, you can empower all of your stakeholders with intuitive analysis tools. It’s not just for experienced data analysts—it’s for everyone. To find out more, take a look at the five short videos on this ServiceNow community page. Get started with out-of-the-box Performance Analytics dashboards Are you looking to deliver value fast? ITSM Pro comes with out-of-the-box Performance Analytics dashboards for incident, change, problem, and request management—and more. You can find documentation for these dashboards here. Define your Performance Analytics strategy Your Performance Analytics strategy needs to support your business goals. That’s why we’ve created KPI Composer, an easy-to-use tool that guides your journey from high-level objectives to specific Key Performance Indicators. You can find KPI Composer here in the ServiceNow Store. Need implementation help? Ready to move beyond out-of-the-box dashboards? This Performance Analytics self-implementation guide provides complete guidance from initial planning through to successful deployment and adoption. You can also find Performance Analytics documentation here. If you want someone to handle your implementation for you, check our Expert Services, or visit our Partner Finder. Learn from our Performance Analytics experts Register for live sessions with our experts at our Performance Analytics Academy. There’s a new session every second week, and you’ll also find recordings of previous sessions online. And don’t forget to grow your team’s skills with Now Learning training. Here are two courses to get you started: Performance Analytics Essentials: introductory course for new users and anyone looking to get started with business process performance management. Performance Analytics Fundamentals: live, interactive course covering best practices for using and administering Performance Analytics. Performance Analytics Advanced: covers performance analytics topics such as advanced reporting techniques and interactive analysis. Need help upgrading? If you want to enjoy the latest Performance Analytics capabilities, you’ll need to upgrade to the latest ServiceNow family release. To make your upgrade smooth and successful, check out these upgrade resources. You can also discover the new Performance Analytics features in our Québec release here. And don’t forget to visit the ITSM Pro Performance Analytics community page to find more resources, get your questions answered, and connect with other community members. Welcome aboard!