ServiceNow® Predictive Intelligence Deployment Guide

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You recently activated Predictive Intelligence as part of your ITSM Pro subscription. Congratulations! You’re now ready to unlock the power of machine learning to help your organization work faster and smarter.  We know you’re anxious to get going. That’s why we’ve put together this guide to give you key resources and insights that will set you on the path to success. What can you do with Predictive Intelligence? Predictive Intelligence isn’t an abstract AI technology—it’s designed to solve your real-world problems. This eBook gives you a high-level overview of Predictive Intelligence and specific ways that you can use it to boost productivity and deliver better service. How do you get started? We’ve made it easy. You don’t need a deep understanding of the underlying AI technology. We’ve created a Predictive intelligence Workbench with pre-trained AI models and guided installations for intelligently routing incidents—one of the most common Predictive Intelligence use cases—as well as templates for other incident management activities. Watch this video for a quick introduction to Predictive Intelligence Workbench. You can also find the product documentation here. Need implementation help? We’ve created a comprehensive self-implementation guide that takes you from initial planning to final delivery. If you would like someone else to take care of your implementation for you, check our Expert Services, or visit our Partner Finder. Grow your team’s Predictive Intelligence skills Now Learning is your one-stop shop for all of your training and certification needs—and that includes Predictive Intelligence. Here are two recommended courses: Predictive Intelligence Fundamentals shows you how Predictive Intelligence is used to categorize, prioritize, and route issues. Predictive Intelligence Advanced Topics takes you through 10 Predictive Intelligence topics, including giving you direct access to articles and authors on the ServiceNow Community. Don’t forget to upgrade We’re constantly enhancing Predictive Intelligence. By staying current with the latest release, you’ll take advantage of the ServiceNow innovation power curve and get new functionality into the hands of your users sooner. These upgrade resources will help you to upgrade smoothly and successfully. You can also find out about the latest Predictive Intelligence capabilities in our Québec release here. And make sure you bookmark the Predictive Intelligence community page. It’s a great place to find more resources, get expert help, and connect with other community members. Welcome aboard!