SLA's in ServiceNow (Complete Learning Demonstration)

[Buddy2]

In the below youtube video link below topic of SLA's has been covered:

https://youtu.be/vjPFVcL248s

1. What is SLA ?
2. SLA definition form field understanding.
3. How to Configure SLA in ServiceNow?
4. Difference between “Response” and “Resolution” SLA’s. (Brief Intro)
5. Different “Stages” of SLA’s.
6. Use of “Schedule” field in SLA. (Brief Intro)
7. What is “Retroactive start” in SLA’s? (Interview Question)
8. Difference between actual and business elapse time.

https://youtu.be/vjPFVcL248s

[Meenal Gharat]

Hello,

In our error we are getting below error in our error logs. I tried checking in the  TaskSLAworkflow scripting which is printing the below error but we haven't noticed these errors in dev and QA any suggestion or troubleshooting step?

Script [TaskSLAworkflow]: 2020-08-14 09:40:23.522 start: no Task SLA record supplied: no thrown error

2020-08-14 09:35:55.711 start: no Task SLA record supplied

Thanks and Regards,

Meenal