The Magic of Automation: Why Should You Import Data to ServiceNow ITSM?

[Dima Lazarchuk]

According to the statistics, more than 90% of small and mid-sized businesses use IT solutions for communication, over 80% for internal management, and over 40% for sales. That is, companies use a range of apps that must be managed here and now to avoid delays in business processes. But doing this manually, you risk wasting too much time: it's much more effective to take the data used by your IT services and import it to ServiceNow ITSM to manage it with automation tools.

Is it the first time you have heard about this service and don't understand why you need to switch to it? Read on. You won’t regret it: ServiceNow ITSM is one of the best software solutions for managing companies' internal processes. And we'll be happy to tell you why you need it.

Features of ServiceNow ITSM

ServiceNow ITSM (Information Technology Service Management) is a software solution that helps IT support do their jobs more efficiently. Let’s take a closer look at its main features. 

A single-cloud platform

A one-cloud platform stores all your data and IT services. So, your specialists can easily track down the root causes of any problem, deal with incidents, and implement changes by using integrated solutions—without leaving their service desk.

Artificial intelligence (AI) and machine learning (ML) 

Employees can quickly resolve typical problems by following the recommendations of an ML-powered chatbot without contacting an IT support agent. If the issue is not standard, AI algorithms will assign it to the right specialist and assist them in solving it, speeding up the process.

Comprehensive analytics

The cloud platform, powered by AI and ML, offers analytical tools to track the performance of your employees, vendors, services, and processes. With just a couple of clicks, you can get data-driven reports to improve and optimize your IT services.

Hassle-free knowledge management

ServiceNow offers easy ways to create, share, manage, and use knowledge within an organization. Data insights, unstructured conversations, and incident reports become structured articles and instructions for self-service use.

Data-driven optimization 

ServiceNow visualizes work processes and performance to optimize workflows and workforce in an ever-changing environment.

All these features, taken together, generate almost unlimited possibilities for effective IT service management. Your task is to choose the package that would fit your needs best, just as hundreds of ServiceNow customers did. 

By the way, who are the customers of ServiceNow ITSM?

ServiceNow ITSM customers

All companies, small and large, use different types of software, from simple communication apps to multifunctional CRMs. They also have IT support teams to ensure that these tech solutions are up and running and fully relevant. So, any of these organizations—regardless of their size or industry—can become a ServiceNow ITSM customer.

Still, companies with a consistent flow of daily IT service requests will benefit from it the most. 

Let’s explore these benefits in detail. 

Advantages of ServiceNow ITSM 

ServiceNow ITSM comes with dozens of functions and settings, but they all pursue the same goal—to make your work more efficient. If you use them properly, you can reap multiple benefits:

Better service and performance

AI-based recommendations, workflow optimization algorithms, and analytics help you solve issues faster without losing quality. As a result, your employees receive the best IT support services and, in turn, provide the best customer service since they don't need to deal with software issues. 

Higher employee satisfaction

An automated system takes over most of the mundane tasks, letting your IT support specialists do more skilled work and feel that their training pays off. That makes them happier with their job!

Higher end-customer satisfaction

Happy employees equal happy customers, especially if they can serve them without delays and provide a better experience. 

Lower expenses

Automation optimizes workflow, saves employees' time, and lets you hire fewer people but provide better service. So, you invest less and profit more. 

You can enjoy all these benefits by adopting ServiceNow ITSM. The process is pretty simple: the key is to tailor the system to your needs and migrate your data.

How to move to ServiceNow ITSM and transfer the data? 

The most obvious solution is to move the data manually. But this process is too long, complicated, and potentially buggy. It’s much smarter to request help from specialists or use their certified app.

The first option is entirely hassle-free—just contact the company and give it access to your data. The second one is a little more complicated but more affordable.

For example, using our Migration Wizard, you can import all the information related to the issues, changes, tasks, notes, and tickets to ServiceNow with a couple of clicks. To double-check that everything works as it should, you can import part of the data using the demo version and then transfer the rest. 

Conclusion

ServiceNow ITSM is a comprehensive solution that optimizes internal business processes related to IT services. Its features improve IT support operations without additional expenses and efforts, saving the company’s budget. All you need to do to enjoy its benefits is choose the features matching your company's needs, customize settings, and import your data to ServiceNow.