Video: How to Use Service Catalog Check Box Variables

[marystromberg]

This video shows how to create and configure catalog check box variables to present options to customers when ordering items from the service catalog. It also explains how to group multiple check boxes in categories and adjust pricing based on options selected with check box variables.

This video applies to ServiceNow Geneva and later releases. The role required to perform the actions shown in this video is catalog_admin

For best video quality, increase your player resolution to 1080p.

This video covers:

• 0:22 Service catalog variables
• 0:44 Adding a check box variable to a catalog item
• 2:47 Selecting an item by default
• 3:10 Grouping multiple check boxes by category
• 5:26 Adjusting the price when a check box is selected

For more information on service catalog check box variables, see:

• ServiceNow product documentation: Check box
• ServiceNow product documentation: Service catalog variables
• Service Catalog - Check boxes - depends on how many boxes are checked, it should display specific fi...

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[jennif]

How do you format the item with all those pictures?   Do the pictures get added to the variable or to the item?

[rohantyagi]

Hi Jenni, you can add pictures to the item. If you are on the latest Istanbul release, you can also add images to the variable, in the Instructions tab. And that image at variable level will show up as Additional information.

If we talk about particularly the video above, only the laptop is a real image in ServiceNow, rest of the things like back pack, keyboard and mouse are video animations to explain it better.

[jennif]

Thanks!   We will have our 3rd UAT instance spun up soon with the Istanbul Release.   I can't wait to test the new features!

[rohantyagi]

For the new features in Istanbul, please check out the video in this blogWhat's new in Istanbul for Service Catalog .