Video: How to Use Service Catalog List Collector Variables

[marystromberg]

This video shows how to create and configure service catalog list collector variables to present options to customers when ordering items from the service catalog. It applies to ServiceNow Geneva and later releases. The role required to perform actions shown in this video is catalog_admin.

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This video covers:

0:23 Service catalog variables

0:45 Adding a list collector variable to a catalog item

3:26 How the list collector works

4:21 Creating pre-configured filters

5:21 Changing the variable attributes: glide_list and no_filter

6:10 Adding default values to a list collector

For more information on service catalog list collector variables, see:

ServiceNow product documentation: Service catalog variables

ServiceNow product documentation: Use a slushbucket

ServiceNow product documentation: Condition builder

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