What is required to implement Continual Improvement Management as a core component of your digital transformation

[Chris Shakespea]

It's not often that we have the life changing “Eureka” idea that is truly a game changer.  More often than not its smaller, incremental improvements, to an existing product and/or process which when added together with others really do drive things forward. In many ways this is exemplified by the Japanese Kaizen concept.

ServiceNow Continuous Improvement Management (CIM) provides a light weight environment to managing improvement initiatives within an organization and provide value to the wider organization with relatively low investment.

Benefits achieved from continual improvement can be put into two categories: 

1. Direct ROI items that can be measured using a KPI and can be converted to a dollar value easily. Examples include cost saving, time saving, revenue generation, and productivity increase.

 

2. Indirect ROI items that are harder to quantify in dollars, but equally important to long-term growth and success. Examples include improved safety, reduced risk, and improved compliance.

This video provides a simple 7 step approach to getting started with CIM and the resources that can support your deployment in this area.