What is the Best ITSM Platform?

[Johnson Perry]

IT Service Management (ITSM) includes various activities involved in - creating, designing, delivering, supporting and managing IT service lifecycles. One of the most common ITSM for IT professionals is often in the form of IT support services they receive at their workplace.  

The best ITSM platform ensures that the IT services delivered to the end-users are -

• Well-designed

• Correctly delivered
• Properly managed
• Continually improved

In addition to these, the platform is beneficial for workflow-driven processes. Also, by choosing the best ITSM platform, companies can align their IT customer service with their business goals along with bringing several benefits to the table such as - 

1. Cost-efficiency in IT operations
2. Improved returns on IT investments
3. Reduced service outages
4. Well-defined and manageable IT processes
5. Constant improvement based on an efficient analysis
6. Highly-efficient IT help desk teams
7. Well-defined roles and responsibilities
8. A clear understanding of business needs
9. Defined expectations on service levels and service availability
10. Better transparency in IT processes and services

ServiceNow ITSM is one of the best ITSM platforms that offer improved business service deliveries at optimized costs. 

Fred Luddy, Founder and Chairman of the Board, ServiceNow quoted to have said, “When I started ServiceNow in 2004, my vision was to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.”

True to his word, the company has managed to create one of the most trusted ITSM tools that organizations opt for over several other platforms. This repeated and magnified reliance on ServiceNow comes from its features. 

Here’s what makes it better than the rest:

• Easy configuration

The configuration to set up ServiceNow ITSM is uncomplicated. Your work of identifying problems and addressing them begins almost immediately.

• User-friendly

The service model defines, structures and automates the workflow, removes email and spreadsheets from the process, and streamlines the delivery of services.

• Better productivity

Save your employees’ valuable hours as ServiceNow IT service management removes wait-time and interruptions. It automates tasks to understand, notifies the right personnel and sometimes, even fixes problems at the beginning itself.

• Greater ROI

ServiceNow ensures a unified system to manage your IT and business processes. Get regular updates, performance analytics, rapid implementations along with customization and upgrade help. They all work in favour of higher ROI. 

• Quality service

Enjoy total visibility of all operations and create personalized reports. The workflow automation system translates problems for faster resolution, through a uniform process and standard wait-time for everyone on the system.

The Wrap

So, if you’re in search of an industry-leading service management solution for your enterprise, ServiceNow ITSM platform is the go-to tool for you. Think fast, think accurate, think ServiceNow!