Anjum1
ServiceNow Employee
ServiceNow Employee

For a user to create item in catalog builder, the user should have catalog_builder_editor role.

For an item to be editable by user in catalog builder, the user should satisfy any of the below requirement sets.

1. The user has catalog_admin role.

or

1. The user has catalog_builder_editor role.

2. The user should be owner of item which they try to edit. The owner field is newly added to Catalog Item table in Quebec. It will be automatically updated with the user creating the item from catalog builder.

or 

1. The user has catalog_builder_editor role.

2. The property  glide.sc.builder.template_access should be set to true. By default it is set to false.

3. The catalog item which has to be edited should be associated with a Catalog Template. There is a new field "Associated Template" which holds this information. When item is created from catalog builder, this field is auto populated.

4. The user should satisfy the Available For User Criteria on that template.

 

 

Comments
peterlindmark
Tera Contributor

Hi. 
We´d like to start working with Catalog Builder but we have some question marks:
Should the editor work in PROD environment directly? 
If so, will there be a discrepancy from DEV to PROD in the items the editor is editing? 

 

Is there someone using Catalog Builder with good result that can share experiences? 

Kjell2
ServiceNow Employee
ServiceNow Employee
Version history
Last update:
‎01-28-2022 11:00 PM
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