Now on Now: Our Journey to Create a Frictionless Employee Experience for Internal IT Support

[Mary Hain]

ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support.  A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Experience, explains how automated workflows, self-service, and AI and machine learning are being used to solve employee tech issues more quickly and with better results. You can read the short blog here:  https://blogs.servicenow.com/2019/frictionless-employee-experience.html