The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll through can be a strain for end users. The good news is that it is extremely simple to add in new sections into the variable layout via a special field type we refer to as the 'container'. Keep in mind we can nest containers for added granularity, which is useful for subsections within larger sections.
How to use a two-column layout for catalog items
To begin, we can see that the form below has too many fields to fit on the screen. This is a perfect example for splitting up the form via a container.
The first step is to edit the variables on this given record producer (catalog item). To do this, navigate to the item you are attempting to edit, or open the item up, right click the header and select Personalize Item.
From the personalize item screen, you will see a related list containing the variables. Click the New button and create a Container Start field. You can choose if you want your data in one or two columns, alternating ( 1 3 | 2 4) or sides (1 2 | 3 4).
Press New once more and create a Container End field.
In terms of order, it is important to set the container start before your data, and your container end after your data.
Congratulations! Your forms are now simpler to access then ever!
If you're looking for more examples, the following articles on HI provides additional guidance: ServiceNow KB: Determining if you are using the correct container variable (KB0539982)
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