A notification is not triggering whenever a user self-assigns a ticket, but will trigger when.......

[AbdurRahmanSnow]

Good afternoon.!
A notification is not triggering whenever a user self-assigns a ticket to himself but will trigger when assigned to someone else.
What might be the issue?
For INC, it works, but for SCTASK, it does not work., although the same conditions are defined in both the notifications.

Please help.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

[Ankur Bawiskar]

@AbdurRahmanSnow 

Please set "Send to Event Creator" as True and see in Who will receive

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbdurRahmanSnow]

No Ankur. I tried, send to event creator, it is not working. 

[Ankur Bawiskar]

@AbdurRahmanSnow 

none of the users who are assigning the ticket to themselves are getting email?

OR is it only for some users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @AbdurRahmanSnow 

By seeing this, just tick this box and test.