Access Controls on the catalog forum
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02-11-2025 05:08 PM
Hi,
In this catalog items we have a variable software Name which is a list collector reference to alm_license table. As an admin user, if I request for "USER A" software entitlements are showing up in drop-down to select But if I impersonate "USER A" and test for the same user "USER A" - software entitlements are not showing up in drop-down to select.
Available ACL's on table:
The users with snc_internal roles are able to select the entitlements on the form but
The problem is with the users having both snc_internal role and sn_esm role are not able to see the entitlements
"USER A" is having both sn_esm_user and snc_internal
And in the read acl to UI page Sn_esm_user role was added.
Please help me ASAP.
Thanks in advance.
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02-11-2025 07:02 PM
ACL issue.
Did you check any query business rule on alm_license table is restricting those users?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 07:35 PM
Yeah, no business rules are running on that table
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02-11-2025 08:38 PM
any reference qualifier is restricting?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 08:47 PM
No reference qualifier as well