Access Controls on the catalog forum

satya30
Tera Contributor

Hi,

In this catalog items we have a variable software Name which is a list collector reference to alm_license table. As an admin user, if I request for "USER A" software entitlements are showing up in drop-down to select But if I impersonate "USER A"  and test for the same user "USER A" - software entitlements are not showing up in drop-down to select.

Available ACL's on table:

The users with snc_internal roles are able to select the entitlements on the form but

The problem is with the users having both snc_internal role and sn_esm role are not able to see the entitlements

"USER A" is having both sn_esm_user and snc_internal
And in the read acl to UI page Sn_esm_user role was added.


Please help me ASAP.
Thanks in advance.

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@satya30 

ACL issue.

Did you check any query business rule on alm_license table is restricting those users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yeah, no business rules are running on that table

@satya30 

any reference qualifier is restricting?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No reference qualifier as well