We performed a clone (PROD → DEV) last night, and today we are encountering access issues in the development instance. Below are the actions we have taken so far:
We attempted to log into the development instance using the production username and password, but received an "invalid username or password" error.
When we switch the URL from PROD to DEV after logging in, the system displays a "Logout Successful" message.
We tried accessing through the side-door to bypass SSO, but the same "invalid username or password" error occurs.
We also attempted to use the local admin account, but were unable to gain access to DEV.
Additionally, we included the sys_user table in both the "Exclusions" and "Preservers" lists.
Thank you in advance!
