Need to provide access to edit the variable on the RITM for a catalog item by particular group

[nandini29]

Hi All,

There is a requirement where need to provide access to edit the variable on the RITM for a catalog item by particular group.

can you someone provide the best approach for the requirement please

Thanks,
Nandini

[Tanushree Maiti]

Hi @nandini29 

Try it:

1. Create and Assign a Custom Role

• Navigate to User Administration > Roles > click New.
• Create a specific role (like ritm_variable_editor).
• Navigate to User Administration > Groups and open the group that requires edit access.
• Go to the Roles related list, click Edit, add your new role, and Save.

1. Map the Role to the Variables

• Navigate to Service Catalog > Catalog Definitions > Maintain Items and open your specific Catalog Item.
• Scroll to the Variables related list and open the variable you want to make editable.
• In the variable record, look for the Permissions or Read Roles / Write Roles tab (depending on your UI version).
• Add your new custom role (i.e ritm_variable_editor) to the Write Roles or Permission list, and click Update

[nandini29]

Hi @Tanushree Maiti 
Thank you for your response
Is there any other solution?

[AndersBGS]

Hi @nandini29 

I would advise strongly against the solution provided by @Tanushree Maiti as this is nothing near best practice. You should instead look towards catalog builder which is a non Admin solution for catalog iitrms provided OOTB.