Account Recovery Setup Issues- Steps 2 &3 missing
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02-13-2025 12:39 AM
Hi All,
Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible.
Below is a list of what I've completed:
com.snc.integration.sso.multi.installer - plugin already installed
glide.sso.acr.enabled - changed to true
glide.authenticate.multisso.enabled - property already set to true
glide.sso.acr.debug.log.enabled - changed to true
Thank you in advance for any feedback you can provide.
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02-13-2025 01:55 AM
Log a now support case.
https://www.servicenow.com/community/developer-forum/need-help-enabling-account-recovery/m-p/2760421
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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