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Account Recovery Setup Issues- Steps 2 &3 missing

Audumbar kamble
Tera Contributor

‎02-13-2025 12:39 AM

Hi All, 
Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)?  I have enabled the correct plugin and properties but all the steps in the setup are not visible.

 

Below is a list of what I've completed:

 

com.snc.integration.sso.multi.installer - plugin already installed
glide.sso.acr.enabled - changed to true
glide.authenticate.multisso.enabled - property already set to true

glide.sso.acr.debug.log.enabled - changed to true

 

Thank you in advance for any feedback you can provide.

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Dr Atul G- LNG
Tera Patron

‎02-13-2025 01:55 AM

Hi @Audumbar kamble 

 

Log a now support case.

 

https://www.servicenow.com/community/developer-forum/need-help-enabling-account-recovery/m-p/2760421

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