ACL is restricting records but in list view, showing incorrect records count

Mason5
Mega Expert

Hi All,

In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records count is showing total number of records(which is incorrect),

Any ideas if you faced same issue?

Thanks in advance

1 ACCEPTED SOLUTION

Hi Ankur,

Thanks for your input, already many ACLs are written to achieve this, is not there any option to deal in ACL scenario only?

Thanks 

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Mason,

Use query business rule to bring those results together.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

Thanks for your input, already many ACLs are written to achieve this, is not there any option to deal in ACL scenario only?

Thanks 

Hi Mason,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ashutosh Munot1
Kilo Patron
Kilo Patron

Hi,


When you use ACL it will show total number of count in list view and you will be shown message as " Number of Rows removed due to security constraints".

 

So if you have many ACLs then you have to stick with this.

 

Thanks,
Ashutosh Munot