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Resolved! How to generate a dynamic Tiny URL for External URL's ?

Hi, Wanted to see if anyone worked around generating Tiny URL's for storing that in URL type of field. My use case is - We have external URL for each incident record which we are storing in the custom URL field, and we want to shorten it so that in t...

Roles are not inherited from ITIL groups

We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.We have observed that removing a user from a group and adding them back resolves the issue. However, we are un...

Akshay03 by Kilo Sage
  • 732 Views
  • 2 replies
  • 0 helpfuls

Advance Reference Qualifier not Working

Hi,In the service catlog I have a reference variable named as account, but I'm applying filter to according to the requirement in which i have used script include and calling it by reference qualifier.I have checked my script include by calling it on...

Resolved! Show Field Message below the user field

Hi Team, I have variable user which is reference to sys_user and I need to populate the user ID of the user as field message. I tried with showfieldMessage but no luck. Can anyone help me on this. Thanks

Revathi12 by Tera Contributor
  • 914 Views
  • 11 replies
  • 0 helpfuls

Hide the View's

Hi Team, Is there any possibility to hide the View's , If it is there I want to hide the view's based on the field condition's Any suggestion....

Script to show associate server's names for the solution selected

Hi Team, kindly assist here.I am trying to fetch associated server's name in variable(multi line text) for the solution selected , kindly help me with the code.I have 2 questions on cat item:Q1. referring to Solution table[cmdb_ci_service]Q2. referri...

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Bindhu1 by Tera Contributor
  • 218 Views
  • 1 replies
  • 1 helpfuls