Check if the request is approved ot not
Hello Community, I want to check if all the approvers has approved/rejected a given request or not??.How can we achieve the same using business rule or workflow in case of occasional approvals. Thanks,Sajal
Forum Posts
Reference users department from a list in a catalog request
We are updating one of our service catalog requests for approved software. We added two lines one that the software is approved and a list what department is it approved for. In the catalog request, we want it to only list the software if it is app...
which ServiceNow Mobile application suitable for creating/modifying/resolving the inc,PRB,CR ?
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
I need create cab definition name filters?
How to create interactive filter for cab definition names
SLA to be attached to Change Management
Hello Members, I have a requirement to attach SLAs to Change records to measure if the given change was performed withing the planned start and end time or not (if actual start time of change and actual end times are within planned start and planned ...
How to restrict Date optionality using a UI policy
Hi all, First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a use...
How to check that particular field value coming from integration?
Hi All, I am working as support in servicenow I got below requirement please help me out this. In the custom application there is one field called Actual end date. in that field date value automatically coming from SAP via integration. now I want to ...
Service Operations Workspace Measures
Hello Community,How do you take advantage to measure the success of implementation of SOW and it's capabilities (Recommendations) for ITSM?Thanks,Bruno Serrano
Convert Incident to Request, showing null for incident no in info message.
When we convert incident into request, then on next page (catalogs_home) at top info message : To View Incident, Click null. It's showing null here. We want to be populate Incident No over there rather than Null.
Server Side - prevent an API from being able to have the calculated priority.
Hi All , I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot b...
Task shouldn't close without an attachment
Hello Folks, I've a requirement to restrict a user to close a particular SC task without attachment. I've catalog item, it will generation a 10 SC task, my requirement is to restrict task assignee to close that particular task(which has using shor...
Resolved! Formatted Activity List & Work Notes Journal Input
Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
Resolved! Running import as Requester user
Hello.The minimal roles needed to view the [Load Data] module and perform the import are import_set_loader and import_transformer. Checking the [license_role.list], both of these Role Types are Requester.Basically, I thought that Requester should onl...
How to create a report for approvals per change
How to create a report for this below requirement?1.Average number of Approvals per Change2.Highest number of Approvals per Change it’s possible for PA please explain? Thanks for advance
If Notifications Needs to updated in the Backend Instance
Hi Team, I need to update the Outbound Emails / Notifications in the Instance for Admin View, All the Notifications related to the specific User needs to be updated.
