Activity Formatter issue

AbidJafrey
Tera Contributor

‎03-05-2026 02:43 AM

Hi all,

 

I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this

 
 
 

 

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Dr Atul G- LNG
Tera Patron

‎03-05-2026 03:13 AM

Is it on WS? if yes, try to repair the  SOW plugin.

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AbidJafrey
Tera Contributor
In response to Dr Atul G- LNG

‎03-05-2026 06:37 AM

It is on the normal form view

 

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Ankur Bawiskar
Tera Patron

‎03-05-2026 03:15 AM

@AbidJafrey 

did you ask that user to clear his cache using cache.do and then logout and login again?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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AbidJafrey
Tera Contributor
In response to Ankur Bawiskar

‎03-05-2026 06:41 AM

when i impersonated the user as well it shows like that

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