Actual end date for change is not captured in the change request after closing the implemation task.

[nandini29]

Hello Everyone,

For a change Actual end date is not capturing and it is a successful change, I have replicated same change in lower environments it is working fine, and actual end date is capturing in lower environments. I have checked the related business rules, and all are configured as expected but I am not sure why that, particular change did not capture the actual end date.
Can anyone suggest the solution, or I am missing something to check

Thank you,
Nandini

[Dr Atul G- LNG]

Hi @nandini29 

Is it happening with all types of changes? Try to repair the change plugin once.

[nandini29]

@Dr Atul G- LNG Thank you for your response. It happened to standard change but not for all standard changes for only one change we noticed this issue

[Dr Atul G- LNG]

Hi @nandini29 

Thanks for the update. Since this happened with one change, I won’t spend too much time on it. There could be reasons like the script not working or the flow getting stuck, or maybe multiple clicks on the implement button. It’s tough to investigate, but if you’re able to replicate the issue, it will be easier to do a root cause analysis. Otherwise, I’d say don’t spend too much time on it but keep an eye on future changes.