Visibility of the button as per state

[NishaB]

Hi,

For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it can be done? I want this to be implemented in both native view and SOW?

[Dr Atul G- LNG]

Hi @NishaB 

Don't take me wrong, but you raised the same question again, which you raised in the morning and community members already replied in same. Now, by removing the button, I don't think you could avoid any business values, Updating and saving are OOTb and global and making changes in the same will impact globally. So don't increase the technical debt, educate the user and keep it OOTB.

[Ankur Bawiskar · Accepted solution]

@NishaB 

this should happen Out of the box.

itil and internal users cannot edit Closed incidents

This is restricted via this OOB Table level WRITE ACL

If you don't want it for Resolved state also then create another table.None WRITE ACL and add condition as

State != 6

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@NishaB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@NishaB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.