AD integration issue

[Jack62]

Hi,

We are trying to automate creating users in AD. We have also recently created a new midserver as well. We are having issues with access according to the logs. We are able to successfully lookup users though so from my understanding it can’t be an issue with the midserver.

These are the messages I am getting with different flow actions:

Lookup user

Update user

Create user

According to our correspondent on the AD side, we have a domain account set up with all the roles needed. Does anyone know if the issue could be elsewhere?

Many thanks for the help

[Brian Lancaster]

In the connection https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-... is the host your are connecting to a Global Catalog server? I remember something like that when I was doing password reset that I had do update the password in AD on a Server that was as a Global Catalog.

[Jack62]

Waiting for our AD guy to confirm either way.

[Mathieu Lepoutr]

Hello @Jack62 

If you’re looking to streamline and automate user creation across systems, a tool like Exalate could help. It facilitates seamless integration and data synchronization between platforms, ensuring processes like AD automation work smoothly.

For your problem, I believe it is because of permission misconfiguration.