Add more details to mention email notification

[Yaseen2]

Dear All,

How can we add more details on mention notification email to include the text of the @Mention

Thanks.

[hvrdhn88 · Accepted solution]

Hi Yaseen

there is one email script "ng_activity_mention_body". you need to make the changes here based on your requirement.

adding few threads here, you can refer it as an example.

https://community.servicenow.com/community?id=community_question&sys_id=ee09cfa1db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=9b4dcfa9db9cdbc01dcaf3231f96...

[Yaseen2]

Dear Harsh,

Thank you very much!  This works perfectly, I've used the below thread:

https://community.servicenow.com/community?id=community_question&sys_id=ee09cfa1db5cdbc01dcaf3231f96...