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Forum Posts

How to get the full url while loading the page.

Hi All,  I have requirement to get the URL if I click on the menu. I can able to get the base url using glide.servlet,uri but need full url. Based on that I can able to write condition.  Can anyone please help me?

Filter Group member

Hi,  I have a requirement i have a reference field referenced to user table . I want to filter the users who are the member of a particular group. means the list should show the members who are in a particular group so that the user can select from o...

Additional Assignees and SLA Impact - Please help

We are trying to move to more out of the box technology and best practices for ITSM. Currently, our analysts add a large group to the "Additional Assignee" field. We want to move into creating incident tasks to create clearer ownership and to focus o...

KFry by Tera Contributor
  • 308 Views
  • 2 replies
  • 0 helpfuls

Date field not to allow any characters or numbers

Hello Everyone,  I have a date field where I don't want to allow the date field to enter any characters or numbers in the record producer. Can anyone help me in achieving this. 

ChanduM by Tera Contributor
  • 316 Views
  • 2 replies
  • 0 helpfuls

Impacted Services/CIs on Change form listing non-service CIs

I have found cases where under the 'Impacted Services/CIs' related list it on Change populates non-service related CIs.We do have application services populating, but depending on the affected CI's added, it also pulls in CI's from:cmdb_ci_app_server...

Johnathan R by Tera Contributor
  • 1255 Views
  • 3 replies
  • 2 helpfuls

Customization on Incident

Hello Everyone I am new to ServiceNow can anyone please share incident problem and Cange customization with me thank you I need Realtime Requirement, Thanks In Advance,Shashikant Patil.

Shashikant by Tera Contributor
  • 504 Views
  • 3 replies
  • 1 helpfuls

Value of variables on catalog task

Hi All,   We have below setup of variable mapping and then the value of these variables mapping done on RITM and Catalog task under below tables : item_option_new : RITM and Form Variable mapping (Original variable record) sc_item_option_mtom : This ...

Anubhav24 by Mega Sage
  • 272 Views
  • 1 replies
  • 0 helpfuls

Show Workflow link is missing in RITM

Hi Team, We are trying to create a child RITMs for one of the requirement, however show workflow link is missing. I have created business rule to populate the related links show workflow and show context but its not working. Before business rule on i...

Revathi12 by Tera Contributor
  • 363 Views
  • 2 replies
  • 0 helpfuls

Issue with the Business rule not working

I have a requirement where a change request goes through 4 level of approvals , first from the ag approval , second from Configuration item AG approval  third from the Change Request.AG approval and fourth one from Change Request Approval.AG approval...