We are trying to move to more out of the box technology and best practices for ITSM. Currently, our analysts add a large group to the "Additional Assignee" field. We want to move into creating incident tasks to create clearer ownership and to focus o...
User was unable to send or reply from ServiceNow platform. When tries to send the mail the 'message body field' is not coming, simply the To, Cc, Bcc, Subject lines are visible. checked the same for some users who has similar access. but they can sen...
Hi there, I hope someone can help advise and provide example script. I used the Email Script from Ankur on this post to create a new Email Script to get variables from a RITM into an Approval Notification. It works great except there is one case wh...
Hi Experts Good day!I have one requirement as below:In data source transfer map I have 10 fields in those fields the combination of three fields I want to make as unique means coalesce.[ Three field combination same records not to be created/Inserted...
Hello Everyone, I have a date field where I don't want to allow the date field to enter any characters or numbers in the record producer. Can anyone help me in achieving this.
I have found cases where under the 'Impacted Services/CIs' related list it on Change populates non-service related CIs.We do have application services populating, but depending on the affected CI's added, it also pulls in CI's from:cmdb_ci_app_server...
Hello Everyone I am new to ServiceNow can anyone please share incident problem and Cange customization with me thank you I need Realtime Requirement, Thanks In Advance,Shashikant Patil.
Hi ExpertsGood day!I am new to ServiceNow. I got one requirement. In existing I have a transfer map data load on "u_swim" table through schedule imports daily at 8am.here my requirement is : I have to send a notification to "trai" team daily wheneve...
Hi all,I have created a flow in which trigger condition is - user record created or updated look up records - sys_id : record created/updated & user is activeUpdate user record - xyz field to true.So flow is working correc...
Hi All, We have below setup of variable mapping and then the value of these variables mapping done on RITM and Catalog task under below tables : item_option_new : RITM and Form Variable mapping (Original variable record) sc_item_option_mtom : This ...
Hi Team, We are trying to create a child RITMs for one of the requirement, however show workflow link is missing. I have created business rule to populate the related links show workflow and show context but its not working. Before business rule on i...
I have a requirement where a change request goes through 4 level of approvals , first from the ag approval , second from Configuration item AG approval third from the Change Request.AG approval and fourth one from Change Request Approval.AG approval...
I have a requirement where a change request goes through 4 level of approvals , first from the ag approval , second from Configuration item AG approval third from the Change Request.AG approval and fourth one from Change Request Approval.AG approval...
Hi All, All of a sudden im getting "Access to this content denied based on report_view field ACLs." in configure function field in the reports. I found few ACLs blocking and de activated it but still showing same error . Found one error in debugging....
I would like to see widgets similar to what is in place for incidents. would like to have one to show interactions assigned to their groups and one for those assigned to the individual.How I modify page? Please help
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