Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...
Hi Team, Can anyone help me with the script on how to filter users based on the location selected. I have 2 fields one is location and other is user, if I select location I need to populate user based on the location selected. Thanks
Hi everyone! I have a custom variable on my record producer that works perfectly on desktop. The thing is that variable doesn't work on my mobile app. The variable is type "custom" with a widget associated with it.The widget has the following code:HT...
I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Hi All, I am trying to implement transform map script in which I need to check if an element is present in array or not. But I am wondering to see in both scenarios if element found or not , index value is always returned -1. Please help me if anyone...
We have applied some filter condition for Last Activity column, but it is not showing correct result based on condition.Please help us.
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Hi All - we recently upgraded to Vancouver, when we try to add an attachment in the platform we are getting an error info message. I added the attachment to an incident and got below message. How can we fix this? Thank!
Hi, Users don't see resolution notes. They only see the Additional commentsIs there any way to achieve this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisarang98 @SwarnadeepNandy @Communi...
Hello Community, I currently have a Guided Board for my local assignment group where we visualize assigned group incidents, tasks, requests, etc. Its proven difficult to filter this board for Closed Problem Task's any recommendations? Thanks in ad...
In Service Portal Survey submission widget page customization.Pleas help me to identify script to add additional ticket details like "description" "requested for" "assigned to" etc.Right now appearing survey page with Incident number + short descript...
Hi All, I have below requirement, - Create a business rule called ' Update Temp Incident Rule' - This should execute only whenever anyincident updated in 'Incident' table.- Update the corresponding incident in 'Incident_temp' table and update Short d...
Hi All, As per OOTB Auto Close BR, the major incidents will not be auto close. Do we need to set state to closed as MIM manager?. How OOTB functionality set a major incident's state to Closed after it is resolved?
Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
