Add Short Description on Knowledge email script

Alex Edmiston1 · ‎08-23-2018

Hello -- I'm trying to add the short description field onto the below script but keep getting undefined on the message. Any ideas on what to change?

Eric Viets · ‎11-08-2019

I now just had the same problem and *finally* figured it out.

The code that needs to be modified is in: System Policy… Events… Script Actions. Activity Fanout Manager for KM

In the function getKnowledgeObject() section, you'll want to add this line:

knowledge_obj.short_description = gr.getValue('short_description');

Then, in your notifications, you can add something like:

template.print("<b>Article title</b>: "+obj.short_description+"<br/>");

Please mark as helpful/correct answer. Thanks!

And if someone can get this into baseline code, that would be even better!

Allen Andreas · ‎08-23-2018

Hi,

Are all the other lines coming across with correct information? Created on, number, etc.?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Alex Edmiston1 · ‎08-23-2018

Yes, it looks like the below:

Allen Andreas · ‎08-23-2018

Are those other fields defined in your parameters?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Alex Edmiston1 · ‎08-23-2018

They are... I'm kinda new to this. How would I add short_description to the event parameter 2?