address lookup capability

[Abbie2]

Does ServiceNow have a built-in address lookup capability (without a paid 3rd party integration)?

I'm looking to improve the user experience on our Service Portal catalog items.

Currently, users have to manually enter:

• Address Line 1
• Address Line 2
• Town/City
• County/State
• Postcode/ZIP Code

Ideally, I'd like users to either:

• Enter their postcode/ZIP code and be presented with a list of matching addresses to select from, or
• Enter a postcode/ZIP code and house number, with the remaining address fields auto-populated.

I know it's possible to integrate with providers such as Google Places, Loqate, AddressBase, Ideal Postcodes, etc., but these typically require a subscription.

Given how common address lookup has become across modern websites and applications, I'm surprised I haven't been able to find an out-of-the-box ServiceNow capability for this. It feels like a fairly fundamental user experience requirement rather than a niche use case.

My question is whether ServiceNow now provides any native address lookup functionality, or if there is a way to accomplish what I need without using a paid service.

[Tanushree Maiti]

Hi @Abbie2 

bring the location data into serviceNow and store in Location (cmn_location) table  using Data source, transform map.

Once data is available at servicenow, Natively You can fetch the data from cmn_location table itself where ever required within Servicenow.