Hi Community,
We are facing an issue with the Change Password functionality in our ServiceNow Australia instance.
When any user tries to change their password, they receive the following error:
Change password is not configured in your environment, contact service desk for assistance.
The issue is occurring for all users.
We have checked the following:
Password Reset Process (Default Self Service) is active.
Password Change and Password Reset are enabled.
Apply to all users is enabled.
Credential Store is configured as Local ServiceNow Instance.
The credential store configuration looks correct.
The Process-to-Credential Store mapping exists in the pwd_map_proc_to_cred_store table.
Despite these configurations, we are still getting the error.
Has anyone faced a similar issue or can suggest what additional configuration we should check?
Thanks.
