After clone from Prod to Dev, I am not able to see Email logs (sys_emails) table

[prasad8]

HI Developers,

Recently i did a clone activity from Prod to Dev, clone has been completed successfully. 

I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table.

After cloning in Dev instance email logs (sys_email) table is not showing logs.

I checked my email properties is enabled.

can any one help me what is the issue.

[suvro]

Check the sys_email_account table, whether all configurations are correct. Compare with Prod

[suvro]

Sometime problem is with SMTP Server

[prasad8]

Checked email Accounts SMTP and Pop connections are working.

[suvro]

Then I guess raise a HI Ticket, something may got missing during the clone

[Saurav]

@prasad8 @suvro 

Was there any update , did you get the emails after clone completion.