Agent Roles

[tomgray084]

Hi 

I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu 

Many Thanks 

Tom 

[AndersBGS · Accepted solution]

Hi @tomgray084 ,

You can either define your specific role which gives access to the explicit the tings that you need, or utilize OOTB roles. 

For existing Service catalog roles you can look here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

For existing assets role you can look here:  https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/roles/refere...

For Service desk menu, you can look at the configuration OOTB: https://[[your instance]].service-now.com/now/nav/ui/classic/params/target/sys_app_application.do%3Fsys_id%3D4fe67f8fc0a80164000a00fde5904c3e: 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders