Agent Workspace Attachment More options

Kushal Palli
Tera Contributor

‎02-07-2022 07:05 AM

find_real_file.pngHow to Another option like 'Private' under 'Download,Remove,Rename' options of attachments as shown above? Is it configurable or needs to play with source code ? I can see component in debug as 'now-dropdown-list'. Not sure what it is in Servicenow . Basically I need to have this extra functionality to make attachment private for 'ITIL/Admin' role.

 

Thank you in advance.

Kushal Palli

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Ct111
Tera Sage

‎02-07-2022 07:20 AM

Hello , Check this link . I hope it is good reference point to start. Video displays an example so check that first

 

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure-agent-workspace-ui-actions.html

 

Mark my Answer as Correct and Helpful if it helps

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Saurav11
Kilo Patron
Kilo Patron

‎02-07-2022 07:56 AM

Hello,

You need to edit the Ui macro "attachment_entry" to add a new option.

find_real_file.png

Please mark answer correct/helpful based on Impact.

 

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Kushal Palli
Tera Contributor
In response to Saurav11

‎02-07-2022 09:16 PM

Hi Saurav,

 

Thank you for your Help, but although i have disabled this Component its still shows those options in Agent Workspace. So i suspect this is not the component which need to be altered for this function.

 

find_real_file.png

find_real_file.png

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paveldornicak
Tera Contributor

‎06-27-2023 07:56 AM

Hi Kushal,

did you find solution to this problem? I need to do something similar and thinking custom component might be only way.

Thanks!

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