Agent Workspace Attachment More options
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‎02-07-2022 07:05 AM
How to Another option like 'Private' under 'Download,Remove,Rename' options of attachments as shown above? Is it configurable or needs to play with source code ? I can see component in debug as 'now-dropdown-list'. Not sure what it is in Servicenow . Basically I need to have this extra functionality to make attachment private for 'ITIL/Admin' role.
Thank you in advance.
Kushal Palli
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Agent Workspace
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‎02-07-2022 07:20 AM
Hello , Check this link . I hope it is good reference point to start. Video displays an example so check that first
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure-agent-workspace-ui-actions.html
Mark my Answer as Correct and Helpful if it helps
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‎02-07-2022 07:56 AM
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‎02-07-2022 09:16 PM
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‎06-27-2023 07:56 AM
Hi Kushal,
did you find solution to this problem? I need to do something similar and thinking custom component might be only way.
Thanks!