Agent workspace button is not available on the ATF ui action step

[Ananya12]

We want to create an ATF test to validate the contact type on the request which is created through the interaction,

but we are unable to find the 'Create request' button on the ATF Ui action visibility, here create request button is a workspace button.

We are opening the interaction table in the ATF step and unable to find the UI action.

Please help us with this and is there any way to get the workspace button on the interaction table for ATF test purpose or any other way.

Thanks in advance.

[boteeuwen]

This issue occurs because the “Create request” button in Service Operations Workspace (SOW) is not a traditional backend UI Action. Instead, it is configured as a Next Experience UX Declarative Action, specifically a Form Action or Field Action.

Traditional ATF steps, such as “Click a UI Action,” only look at the standard sys_ui_action table and therefore cannot detect workspace specific Declarative Actions.

To successfully test this interaction-to-request behavior in ATF, you should use the Workspace ATF steps instead of the standard form steps.

This is explained in more detail in the following ServiceNow article:
https://www.servicenow.com/community/developer-advocate-blog/new-atf-support-for-configurable-worksp...