Alert for Version upgrade in RITM table
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4 hours ago
Hello All,
1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selected in catalog form variable name software_name and its reference field from table cmdb_sam_sw_install and this alert is visible after approval and when sc_task created with short_description contains "Version upgrade available".
2. Upon completion of the version upgrade, an email will be sent to all users listed in the Install list (cmdb_sam_sw_install_list.do) who have this software, informing them that a new version is available.
Can anyone help on this above both scenario.
Thanks
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3 hours ago
Can you provide more clarity on the below. Who is the alert for, and whats the relation to the catalog form? It's unclear what you're wanting to achieve.
" If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selected in catalog form variable name software_name and its reference field from table cmdb_sam_sw_install and this alert is visible after approval and when sc_task created with short_description contains "Version upgrade available". "
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2 hours ago
The custom field which I have created with name permitted version in alm_license table and added some random values like 2.1, 2.2 and when values changes like 2.23, or 2.4 than alert need to be visible in the RITM form based on sc_task created with short_description contains "Version upgrade available" text.
