Allow local users (not in AD) to login when SSO is enabled

kydomingo
Tera Contributor

‎06-19-2024 09:38 AM

Hello.

 

Configured SSO on my instance which is working. However, if we have "local user" (change the user's password and tried and is getting invalid username/password error) configured/added, how can we allow them to still login locally without going through SSO?

 

thank you.

 

Best regards,

ken

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Jim Coyne
Kilo Patron

‎06-20-2024 10:38 PM - edited ‎06-20-2024 10:39 PM

They would use the "https://instancename.service-now.com/side_door.do"  URL which supports the local login method.

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Omkar Mone
Mega Sage

‎06-20-2024 10:41 PM

You can allow that by appending login.do at the end of your URL. 

 

For example - https://<<instance_name>>.service-now.com/login.do

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