Allowing itil users to create standard change proposal

[Ethan4]

I am trying to allow itil users to create standard change proposals. I added the acl for it, and the new button is still not showing up on the change proposal table. Can someone do guide me on what should i configure to let the itil users create proposals?

Regards

Ethan

[Anil Lande · Accepted solution]

Hi,

Please check the list controls as well.

Add 'itil' role along with change_manager

Also you may have to update more ACL's if 'itil' user get errors after clicking on new button.

[Anil Lande · Accepted solution]

Hi,

Please check the list controls as well.

Add 'itil' role along with change_manager

Also you may have to update more ACL's if 'itil' user get errors after clicking on new button.

[Ethan4]

Thank you so much, Anil.

You're a life saver!

[Anil Lande · Accepted solution]

Glad to know your issue is resolved.

Happy Learning 😊

[riagarwal]

Hello,

how do i grant permission to create new proposal in Service Now

I already have ITIL Role granted. However, I don't want to assign the change_manager role.

Please assist, as to how can achieve this without giving this role

Thanks