Allowing itil users to create standard change proposal

[Ethan4]

I am trying to allow itil users to create standard change proposals. I added the acl for it, and the new button is still not showing up on the change proposal table. Can someone do guide me on what should i configure to let the itil users create proposals?

Regards

Ethan

[Anil Lande · Accepted solution]

Hi,

Please check the list controls as well.

Add 'itil' role along with change_manager

Also you may have to update more ACL's if 'itil' user get errors after clicking on new button.

[KaareMarquardt]

If ITIL role is not sufficient in list control - check the following: 

• Go to Security Rules instead
  
• Find the one called std_change_proposal
  
• Add ITIL role here

I faced the same issue and had to add ITIL role both places.