Another Inbound action is triggering

[Abhisheks144151]

I have made an Inbound action on incident table.  When I am triggering that Inbound action another incident is created. How to resolve this?

[Chaitanya ILCR]

Hi @Abhisheks144151 

give lower execution order and check the stop processing checkbox

OOB there is inbound action for incident creation that must be triggering and creating the incident

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Hanna_G]

Hi @Abhisheks144151 
You will need to configure the inbound email actions and match the criteria for what needs to happen for new and reply emails. 
See the ServiceNow documentation here: Criteria for matching email to inbound actions

[AyushKumarM · Accepted solution]

Hi,

It is possible that some business rule is running because of that inbound action. Make sure that it does not happen.
If it still doesnt happen, try ordering the action in the negative. It should solve the issue.


Hope it works.