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SLA to restart when a case is assigned to a new assignment group

Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...

FredericoA by Tera Contributor
  • 249 Views
  • 1 replies
  • 0 helpfuls

Resolved! Error message on HR Case

Hello Community,   I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...

Add a Custom Visualization in landing page of SOW

Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...

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Community Alums by Community Alums  
  • 387 Views
  • 3 replies
  • 1 helpfuls

DeepL for dynamic translations

I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...

Resolved! Report on RITMs without approval & Task

Hello Everyone, I want to create a report on Open RITMs without Approvals and Tasks.I trying create but i can't find the right conditions to filter it out. Can you please help me on this.Thanks

Rakesh40 by Tera Contributor
  • 795 Views
  • 11 replies
  • 0 helpfuls

Resolved! @mention Notification Issue

@Allen Andreas Good morning, I'm having an issue with the @mention Notification in ServiceNow.  We have users that are trying to @mention users in comments in the additional comments field in SCTasks and the emails are not being sent. There was anoth...

Linda_G by Kilo Sage
  • 7346 Views
  • 17 replies
  • 7 helpfuls