Description - As a requester while submitting request i should be able to update 'Category' on the catalog item and will be able to see category owner the request . AC - Given as a requester when I will be initiang request, then based on 'category se...
I created an iFrame of an existing VTB in our instance, and when I go to add the iFrame to a Dashboard it is not working.I tried using the full URL in iFrame and it just opened a blank page on dashboard I tried using only \vtbxxxxxxxx (end of URL for...
Hello,When we are trying to access the form by the link and if we are not login to the servicenow it is showing the error message "You are either not authorized or record is not valid." instead of redirecting the user to the SSO login page. While we ...
Want to give access to the Dashboard but dashboard is having multiple tabs under those tabs there are multiple reports need to give access to all those tabs. Can anybody provide idea how to achieve this instaed of sharing each and evry report. Can we...
Hi,I am working on setting up a feedback button on the Service Portal with on-click, show a Pop-up box with a custom made Survey on it. Please find Below screen shot and suggest me for development.
I'm using the below script to get the catalog items based on the conditions, but it is getting errors when I run the script in the background script. Can anyone help me in script correction var orderGuideSysId = ' '; //sys_id of the order guidevar it...
In the Normal Change module, when I select a Configuration Item (CI) as ABC Group and move the change state to "Access"(submit for approval) it should trigger the approval for the related items under the approvals of that CI. How can I configure this...
Hi How to add the variable on the catalog task form to the Catalog task list view?
Hi ,On load client script not working in updated records but it is working in new recordsfunction onLoad() { //Type appropriate comment here, and begin script below //Show a Placeholder in a worknotes field let workNotes = g_form.getContro...
Hello, I'm a member of an IT Service Desk that uses a third party Call Center integrated into ServiceNow. We have issues where a user will call in and an Incident (INC) will be created for them, it'll get routed to wherever it needs to go, and so on....
Hi Team , can someone help me to fiX this ?no longer has the search bar in ServiceNow
Hi,I want to add all approvals to the additional comments of ritm as a single comment. I tried writing Business rule on sc_req_item with below code. (function executeRule(current, previous /*null when async*/ ) {var gr = new GlideRecord("sysapproval_...
Hi, What would be the best way to analyze 3000+ req items that were all created from a catch all catalog item. I ran automation discovery (although i wasn't convinced that it'd be the right tool for my need) but it didnt provide any results. My goa...
Hello, I'm trying to trigger an activity (Request Item) on a following LANE2 depending on a closure of a service catalog task on a previous LANE1. Anyone knows how i can achieve this ? Context:Process Automation Designer with XanaduLANE 1: Fulfil RI...
Hi, How to create a topic for "Submit a ticket" for catalog item from the virtual agent in esc portal. Can anyone please help on this, It will be usefull. Thanks!