Roles which can move the problem from Assess to Closed state
I would like to know the roles which can move the problem from assess to closed state. Also, where it is configured in the instance? Can I see that configuration in the instance.
Forum Posts
Need to Sync up the REQ state based on order Guide RITMs
Hi Community, I have created order guide with 18 rule bases. When I raise a request, 4 RITMs got created based on conditions set in rule base. Now When I close complete 2 RITM, 2 with Close Incomplete , i want the REQ state to become to closed Incomp...
ServiceNow Developer
Which mechanism is used to set the number of days after which resoleved incidents are automatically closed?Business rulesscript includessystem propertiesglobal properties
sorting array
I have a script include that I ma returning array. On certain conditions I Need to combine two arrays. how can I sort it once I have the combined array? Also is there a way to remove duplicates?
Make a field visible w.r.t a reference field when it contains nothing but not when form is loaded.
Hi All,I have a reference field in record producer which refers to company table and a string field also there named "other organization name" which is to be mandatory and visible when the Organization Name field contains no value.But now the field...
Resolved! Issue: Field and its value not loading in the catalog item (Script include and client script)
Hi, I have created a "model number" variable and its corresponding value as part of a variable set, along with another variable called "model." This setup is applied to multiple catalog items, each with a unique value. I’ve used a Script Include and ...
How to copy a field from a subworkflow to a task created in the parent workflow?
Hello all and thanks for the help, I have a task to copy a field from a sub workflow task to a task that is created in the parent workflow. Both tasks are on the same table (task) bellow is the client script that I have been trying to get to work. Th...
SOW workspace configure reassign window
Hi,did anyone know how to add fields to the sow "reassign" window? display after clicking on below "reassign" button:
Can I dotwalk a field on a specific table to be used as reference for a catalog form?
hi guys! I am creating a new catalog form that contains a reference field. The field is call Site Location and is reference to the Offerings table (service_offering) So on the variable, I added a condition that it will only look for a specific Offeri...
Set Dynamic filter on list collector based on check box selection
Posting this for someone who might be working on similar requirements, searched in community for similar requirement but didn't find anything so posting how i achieved it. Below list collector is referenced to a table which has 32 records on it. Requ...
Service Catalog Currency keeps changing on Submission – Need to Keep Fixed a fixed currency
We are facing an issue where Service Catalog item prices set to "Fixed (Single Currency)" in EUR are changing currency upon submission. The correct price and currency symbol display when viewing the catalog item, but after submission, the price and c...
To Auto populate change task for impacted CI / Services in a change request related field
Requirement - When multiple Impacted Services/CI’s are present, change tasks should be created automatically in the same way as the affected CI C-Task.The respective C-Tasks should contain details like planned start date, planned end date, descriptio...
Error message "there are no risk assessments defined for this request" error for all change request"
Post Xanadu upgrade in test instance, we cannot fill out risk assessment questionnaire, getting this error message. I have reviewed the forum I am getting "there are no risk assessments define... - ServiceNow CommunitySuggested to add assessment cond...
Getting data from internal widget unable to pass the added options schema from called widget
Hi Community, I have requirement to show the data from table in table format but only latest 3 records so I have copied the 'Data table from instance definition' and added the record_limit option in option schema, but this widget is calling a interna...
Encoded query not working
Hi. My below encoded query is not working taskGr.addEncodedQuery("sys_created_on>=javascript:gs.dateGenerate" + (dat));I am passing data as parameter in API and its value is being sent as ( with single quotes) : '2025-01-08','00:00:00'Can you p...