Hi Team,My requirement is when a user creates a request from the ESC portal then in the requested item, the contact type field should be auto-fill as self-service, If they create a request from the native view or the agent workspace then the contact ...
On Selection of Cancel Order UI Action in Workspace Customer Order table, I am getting this pop-up. I want to edit this. Any help would be helpful.
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.Any suggestion or help is appreciated.
Hi, I have created survey for once the request is closed, the survey should be trigger to the user(Requested for) and it is triggring OOB Request survey notification but the requested for user is not getting in email Recipients.Can anyone please help...
Create One list type field reference to User table . When someone removes any values from the list or add any users to the list fields , then it will shows the alert/ pop - up with the added/removed users list to the end user.Using incident table(OnC...
HI team,I have a customization where I need to stop 'time worked' field auto starting. this is only for few assignment groups and the tasks that needs this are - incident, RITM and sctask only. I can see this field auto starts from system property - ...
Hello all, Customers are experiencing delays in service request fulfillment due to inefficient workflows and unclear service catalog definitions, need to redesign the service catalog to streamline request fulfillment. How would you redesign the servi...
Has anyone encountered an issue (and how to resolve) where open/close/updated dates from cases are showing as #################### in an Excel export rather than as the date and time?
Hi, I have a requirement like I need to export the data from ServiceNow to the external servers.For this I created an export set and export the data to the Mid server. But from the Mid server to the external server(Out side of ServiceNow) how to exp...
Hi All, I have created a variable of type Label for a catalog item to display some instruction, but this variable is appearing mandatory on RITM page due to which we can't change CI. It is throwing error (The mandatory fields are not filled) on RITM ...
Hii, Req: In the left navigation go to the Visual Task Board after opening any board and when I go on the cart view then click on the SCTASK0010990 link it should open in the new tab. Rather than opening it as given in the 2 screenshotkindly help me ...
Hi, There is a reference field named as 'Asset' in my change form. When we click on search icon we have below columns. Right now we can able to search based on column 'Name'. I want a user can able to search the asset directly by typing i...
We have a new hire form that sometimes requires a file to be attached and have been using the form for years.Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.Any suggestions would be g...
I have a request to add additional Assigned To resources to a Catalog Task in a workflow.What is the best was to achieve this?
I have a requirement to create an incident from a forwarded email which has been forwarded twice. It needs to set the caller field to the original user who forwarded it. Email address of user is the user id. I've tried a few permutations but not work...
