Howdy, We are to convert an extremely confusing excel sheet into a maintenance calendar within ServiceNow and are having a couple of issues coming up with the logic to meet our needs. The logic we are trying to replicate is the 1st Friday after the 2...
Both are same?Did both are available to all the modules like ITSM, CSM etc?when we go for what ?Pls share your experience here @Ankur Bawiskar , @Dr Atul G- LNG ,@Aman Kumar S , @Allen Andreas , @Amit Gujarathi , @Anurag Tripathi
Hello, I'm trying to copy comments between Jira and ServiceNow using Jira spoke and flow designer, but have found myself stuck in a loop between the two. When a comment is added to an RITM, it's added to Jira. However, once that comment is added to J...
Hello Experts,Post Xanadu release , i am noticing a help text on top of the "Priority" field which i want to disable it. Please suggest how to remove the ".5-low" from the top of priority field in Agent workspace and HR agent workspace. @Ankur Bawisk...
Hello, I am creating flows in my instance, with flows that are sending emails. Does anyone know how to use email templates within a flow email? Right now its just a white background with nothing else. We want to have these emails display universal...
I need to copy a large set of Catalog Items from one instance to another. What is the best way to do that nowadays and also include related Flow, Workflow, User Criteria, Scripts and so. What is the best way to do so now in 2025? Kind regards/Henrik
HI All, If I enter some values in describe needs page of an order guide & click choose options. And then if i go back to describe needs page and change something and again clicked choose options, changes are not reflecting in choose options page. ...
Incident should not get resolved until all incident tasks associated with it gets closed. How to do this?
Hi everyone, I need to add sys_id to Pyload Map in Action Assignment. (ex. u_parent=Parent sys_id) this is recognized by ServiceNow as a string, I cannot add a dynamic sys_id. Maybe someone knows how to change this. Thanks
I can see the parent table 'cmdb_ci' in sys_db_object but can't find one of the child table of 'cmdb_ci' table. I can't find out the reason behind this.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
All, i have one catalog item, where i have a reference to 3 other catalog items. Lets say the catalog items which are selectable are A, B, CI want to transfer one variable (D) from the selected catalog items. All of them have the variable D in there,...
Hello Team, I got this requirement for practise. Using create a flow field whenever a is created. Your suggestions will be appreciated.Thank you very much,Asmita
My team is looking at the Digital Product Release module but I don't see how it really fits with Hardware / Infrastructure changes. I wondered what others do and if you know of any best practice sources.
Hello everyone, I hope this message finds you well. I am uncertain if this is the appropriate forum for my query, so please forgive me if it should be posted elsewhere. I am a Process Owner at a US insurance company that has been utilizing ServiceNow...
Hi everyone, I’m practicing with my custom application, which extends the Task table. I want to use SLA to track metrics like ticket acknowledgment, first response time, and resolution time. Additionally, I’d like to set up notifications for the spec...
