Any way to make a List Collector return a name instead of a sysid

[Corsair831]

On a catalog item I'm using a list collector to return one or multiple variables from a custom table.

I'm running a simple client script to convert this result to a string (.toString()) and then populating a custom field with the result. The problem is it's coming out as a sysid.

Is there any capability within a client script to obtain the display value which is being shown on the list collector, rather than a sysid? It's clearly being returned to the catalog item as it's displayed in the list collector; there surely must be some way within the script to obtain that value rather than just a sysid?

If not I'm just going to have to hard code it, which I would rather avoid if possible.

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Big picture - As an aside, the reason for the ask is that the list collector is ugly on the backend; is there perhaps some alternative to a list collector when you want to select multiple variables? Currently we've got a custom choice table and are using that, as I can't see any way to have a few choices on the cat item itself where you can select multiple? 

Many thanks,

Jake

[Jaspal Singh · Accepted solution]

Hi Jake,

I see 2 options

Option 1:

Get the custom field changed to reference and you get what you want without additional effort to get displayvalue 

Option 2:

Apply additional GlideRecord(at script include or any server side code) to return the displayvalues.

[Corsair831]

Thank you, I will give these a try

Jake

[Ankur Bawiskar]

@Corsair831 

list collector will always return sysIds, there's no other way it will give you display value

you can use client script + GlideAjax and pass the sysIds and script include will return the display value

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Corsair831]

Thank you, that's very strange, you would have thought you would be able to access the display value as that is also returned, oh well, thanks anyway!