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Application Services are not visible to itil users

p t1
Kilo Sage

‎11-17-2023 03:29 AM

Hi Everyone,

 

A normal itil users unable to see application service records on cmdb_ci_service table.

 

Thanks,

Preethi

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎11-17-2023 03:43 AM

Hii @p t1 

 

Please see the screen shot from PDI from ITIL user.

 

AtulyaLNG_0-1700221380332.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
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Sandeep Rajput
Tera Patron

‎11-17-2023 04:27 AM

@p t1 Please check if there are any ACLs or Query business rule defined which is preventing the user from seeing the application service records.

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