Apply template to description field without wiping out current text
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09-12-2024 11:00 AM
I have a template for my agents to use that goes in the description field to gather user's info
"Phone number:
Office/Remote:"
Currently it wipes out any info in the description leaving the technician with no description of the problem. Is there any way around this? I was thinking some code that grabs the current description text and then add the additional text?
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