Approval Email are triggering with out request item reference links

[Sirisha Thota]

Hi All, We have encountered an issue where in the approval emails are being triggered to the users without the request item reference link.

This issue is being observed for few emails and other emails which are being triggered from the same notification are triggering as expected with the reference links.

Please check the attached screenshot of the email.

[Robert H]

Hello @Sirisha Thota ,

Your screen shot does not tell us what the actual email looks like, or how it's configured.

Please provide screens shots of the configuration of the "Approval - Request - Approver" Notification (how is it triggered, what does it contain).

Regards,

Robert

[Ankur Bawiskar]

@Sirisha Thota 

It should behave consistently.

It looks you have created a custom approval email. so you will have to debug that notification on how link is added

Why not use the OOTB "Approval request" email on sysapproval_approver table, it has link to RITM?

This is how the email looks for OOTB. Why not use the same?

If my response helped please mark it correct and close the thread so that it benefits future readers.