approval getting marked as no longer required

Daemon1
Tera Expert

For Standard Change proposal, the ask was to have 2 level of approval.

1. Change Manager group approval
2. Department head approval.
Second level of approval is triggered once the change manager approval is approved.

Once any user approves from the change manager group, other approvals are marked as No longer required, which is fine. Then comes the second level of approval which immediately gets marked as no longer required which shouldn't be the case.

I have also added the timer of 5 seconds in the FLOW before triggering the second level of approval still the issue persists.

What is the solution for this ?

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6 REPLIES 6

Prateektyag
Mega Contributor

Hi @Daemon1 

Did you find the solution for this issue?

Jordan Vignoni
Tera Guru

Have you tried setting the approval state of the change record back to a pending state (i.e., Requested) prior to the second approval?