Approval group needs 2 people to approve before passing for change

joshmorris
Tera Guru

Currently we use the change approval lookup group to assign approvers out for changes based on category. We now have a need that a certain approver group needs 2 people to approve from it rather than 1 before being okay to move state. How would I do this?

2 ACCEPTED SOLUTIONS

Chaitanya ILCR
Kilo Patron

Hi @joshmorris ,

 

if your records are following flow 

use # of user approve

ChaitanyaILCR_0-1747241059811.png

if it is workflow

use the below instructions

ChaitanyaILCR_1-1747241303439.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

View solution in original post

@joshmorris 

Thank you for marking my response as helpful.

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Chaitanya ILCR
Kilo Patron

Hi @joshmorris ,

 

if your records are following flow 

use # of user approve

ChaitanyaILCR_0-1747241059811.png

if it is workflow

use the below instructions

ChaitanyaILCR_1-1747241303439.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Ankur Bawiskar
Tera Patron
Tera Patron

@joshmorris 

if you are using workflow then you can use script mentioned below

Percentage or Majority-based Workflow Approvals 

for flow you can refer the image shared by @Chaitanya ILCR 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@joshmorris 

Thank you for marking my response as helpful.

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader