Hi ServiceNow Community,
I need help setting up group-specific permissions on the kb_knowledge table during the Review workflow state:
Knowledge Reviewers Group: Needs to edit article fields (Category, Article Body, etc.) and Approve/Reject.
Knowledge Managers Group: Needs to Approve/Reject and Read only (fields must remain read-only). Keep in mind this is a new custom group. Different than the built in "managers" list field in knowledge base.
Approval logic is already built in Flow Designer.
I tried adding the reviewers to "can contribute" field in knowledge base but fields are still blocked for them through knowledge center:
What is the best way to grant write access to Reviewers while keeping Managers read-only ?
